Your sanity and satisfaction are our top
priorities. Since we feel your fear when buying clothing
online, However, a large amount of responsibility lies with
the customer when shopping online. Make sure you take a
look at our size specs and that you're satisfied with your
order before you checkout. Check the color, size, and quantity
of each item in your cart to ensure your order is as you
wanted it. And, as always, feel free to e-mail OUR POLICIES
If for some reason you are not pleased with the item once
you've received it, we will only take it back within 15
days of the date you received it and it must be damaged
by our factory. ANY GARMENTS BEING RETURNED MUST BE IN THEIR
ORIGINAL CONDITION. Do not cut off the label or care instructions
that are sewn into the garment before you try the item on
and have decided to keep it permanently. Removal of any
tags that are sewn into the garment will result in a non-returnable
garment. an exchange or a refund will be granted. The item(s)
must be SHIPPED within 15 days from the date UPS or USPS
claims the package was delivered (remember, we have tracking
numbers for every package that leaves our facilities and
we can find out when the package was delivered to you).
Travel time for the package to make it from you to us is
not included in this 15 day count., we will not refund your
money if the item(s) is not returned to us within the 15
days! We cannot be held responsible if you went on vacation
to Europe for 4 months and forgot to send the pants back
before you left, your computer had a virus and you couldn't
get online to contact us (there's always the phone!), or
your dog ate your homework, so to speak. We also WILL NOT
issue a refund for the shipping fees unless the shipping
company (UPS, USPS, Fed Ex) or natashanyc delayed your order
or you received items other than what you ordered.CLOSE
OUTS/SALE ITEMS Any items listed in our "Close Outs/Sale
are final sale items which means no returns. HOW TO RETURN/EXCHANGE
ITEMS 1. Write a note giving us your full name, address,
phone number, e-mail address, what items you are returning
(style number, color, size, and quantity, please!), why
you are returning them.Be sure to include the style number,
size, color, and quantity of what you want if you are asking
for an exchange! If this information is missing, it will
delay the processing of your exchange. 2. Wrap the note
up with the garment and ship it back to us via whatever
shipping company you wish to: Please insure the package.
We know this costs an extra dollar or two but believe us
it's worth it. If you ship your return without this added
precaution, we, and the company you shipped the package
with, are not responsible if it is lost or damaged. Please
take this advice!! WHAT MAY BE RETURNED/EXCHANGED We do
not except returns except for damages that were overlooked
by our staff. Our fit is exceptional because of our stretch
fabrics. ANY GARMENTS BEING RETURNED MUST BE IN THEIR ORIGINAL
CONDITION. Do not cut off the label or care instructions
that are sewn into the garment before you try the item on
and have decided to keep it permanently. Removal of any
tags that are sewn into the garment will result in a non-returnable
garment. I know this all seems obvious, and maybe a little
harsh, but you'd be surprised what people try to return
sometimes. Besides, would YOU want to buy a shirt Jane Doe
got deodorant on or John Smith smoked a pack of Lucky Strikes
wearing? I didn't think so… If we receive your garment
back and it has obviously been worn, stepped on, or otherwise
fouled, it will be immediately sent back to you and the
credit card on file for your account will be charged for
the shipping fees. No exceptions!! We know it's hard to
figure out your size when you can't try things on first.
We also know that it's hard to tell if the color you see
online is going to be exactly the same as the color of the
garment you receive it will be off in some way, We promise
that we're here to help you, not mess with you, so please
contact us before becoming upset over our policies. QUESTIONS
ABOUT WHAT YOU'VE JUST READ OR DIDN'T FIND THE ANSWER YOU
WERE LOOKING FOR?
