Terms of Use / Shipping Policy / Exchange-Returns

Please read all of agreement, sign the bottom and fax (862-520-2310) or PDF it in with your online order. Please respect that as a manufacturer, Natsha NYC spends money, time and energy on behalf of your order with us. We believe our policies are fair for all parties concerned. If you have any comments, or concerns we always welcome your feedback. (feedback@natashanyc.com)
Minimum order
Our minimum boutique order is 3 per style. Any quantities less than the stated minimums will be charged a 15% surcharge. Try to order in a size scale, or if you are not a volume buyer, consider purchasing online.
New Accounts
For stores / boutiques and volume buyers, we do request you provide references that will be verified.
ALL NEW ACCOUNTS MUST PAY A 20% DEPOSIT OF THE AMOUNT ORDERED. PLEASE REMIT WITHIN 5 BUSINESS DAYS (online, mail, or wired). ORDERS WILL NOT BE PROCESSED WITHOUT A DEPOSIT. DEPOSITS WILL BE APPLIED TO  YOUR CURRENT SHIPMENT. Our policy is to secure a deposit against every order until we have established  a SATISFACTORY payment history of 1 YEAR.
Payment
YOU HAVE THREE OPTIONS FOR PAYMENT
1.  YOU CAN ORDER ONLINE
2.  YOU CAN GIVE US YOUR CREDIT CARD NUMBER, WHICH WE CAN, AT YOUR REQUEST, PLACE
      ON FILE FOR FUTURE ORDERS.
3.  YOU CAN WIRE TRANSFER THE FUNDS DIRECT TO OUR BANK ACCOUNT
(Include wire bank account info here as well as on ‘order finalization page)

SHIPPING POLICY
HOW WE SHIP OUR ORDERS Our orders are shipped via UPS or USPS depending on the location of the recipient. Orders within the Continental USA, orders take 6to8 weeks to reach their destination. That is, because we custom make everything. When we are more established we will take much less time, so please bear with us for now, and remember you are getting an original design no one else has this clothing unless it was copied. International shipments, packages shipped to P.O. Boxes or Military Addresses, and "Normal" shipments to Alaska and Hawaii are shipped via USPS Express or Priority Mail and take an extra 1-3 weeks to arrive, depending on their destination. NOTICE TO OUR INTERNATIONAL CUSTOMERS You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country so you should contact your local customs office for further information before ordering from our website. When you order from natashanyc.com you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving goods. We cannot and will not mark packages as "gift", "sample", or anything other than "merchandise" on the applicable customs forms nor will we reduce the value of said package to lessen the taxes and duties levied against the recipient. No exceptions will be made to this policy!

TERMS
We know that business can sometimes be unpredictable. If you bounce a check and we can re-deposit it is no big deal. All returned checks are subject to a $25.00 returned check fee (which must be paid prior to the processing of future orders); if a customer returns three checks, terms are to be changed to Advance Payment, Credit Card payment, and of course, you can always order online.  All other orders are shipped C.O.D. certified check, or prepaid via website. Delivery can be from 2 to 3 weeks on smaller orders. Depending on the style. C.O.D. cash customers will receive one courtesy call to inform them of shipments over $350.00. If, for any reason, you cannot accept shipments when the goods you ordered are ready to ship, we will automatically extend your current cancel dates one month, and may incur a warehousing fee. Boxes under $350.00 will be shipped without a call. While we strive to satisfy every customer, with every order, Natasha NYC does not guarantee 100% completion of any order. Clients are required to take the completed portions of their order unless a finished style is missing a specifically requested companion piece (i.e. a skirt missing a matching top). Accounts with company check or net terms do not receive shipping notifications.

Cancellations:
INDUSTRY STANDARD TWO WEEK GRACE PERIOD ON ALL CANCEL DATES, WITH GOOD CREDIT STANDING.

Backorders
All merchandise is cut to order. We will do our best to monitor your orders and we ask that you keep a file of your open orders to help us. Please give us a Purchase Order number when ordering. Any orders that we hold on your behalf will automatically extend your cancel date and will be subject to a holding fee of 10% per month...meaning that of we hold a $1000.00 shipment because you can’t take the goods, we will charge you $100.00 per month for holding it. Maximum time that we will hold goods for is two months...If orders are cancelled after the holding term the holding fee will be charged plus a 20% restocking fee.

Claims / Returns / Damages
We try our best to design, sell, manufacture and deliver our products, and yes, we screw up from time to time. If you are shipped short (or extra) please notify our shipping department or your sales rep right away and they will expedite a solution to the problem. Damaged merchandise should be sent back to us with a return authorization number on the outside of the box (get a RA # from your sales rep or customer service). RA #’s will be issued for defective goods up to 7 days after delivery. RA#’s are issued with a 21-day cancel date. If the goods are not received in 21 days or less the RA# is invalid. Boxes with invalid RA#’s will be refused at the door and returned to the shipper. Our rule of thumb is to credit you for the dollar amount. For C.O.D. customers we apply your credit amount to the next outgoing shipment.  We cannot guarantee shades of material from dye lot to dye lot. Sometimes different colors of the same material have different stretch. We take extreme care to check all colors and their associated stretch levels, but since we are not the manufactures of the material, we have to work with what we get, and we always try to get the best.

Refused / Returned / Cancelled Orders
Please don’t refuse any shipments since we charge $20.00 if a shipment is returned! We also will have to charge  the outgoing freight. After your 3rd bounce back in a one-year cycle we will place your account on a pre-pay basis. IF YOU ARE ON PRE-PAY, THEN ONCE AN ORDER IS GIVEN TO US IT IS “NON-CANCELABLE”, that is, the two week cancel grace period will be forfeited. If you cancel an order with us we will charge you a 25% restocking fee. This goes to cover our expenses related to your order, airline travel, sales commission and administrative fees. OUR CANCEL DATES ARE A GENERAL PERIOD AS TO WHEN THE GOODS ARE DUE TO SHIP FROM OUR WAREHOUSE... NOT LAND IN YOUR STORE!
ALL ORDERS ARE ASSUMED TO AGREE TO OUR TERMS AND CONDITONS UNLESS WE RECEIVE “IN WRITING”, ALONG WITH YOUR ORDER, YOUR SPECIFIC ORDER INSTRUCTIONS. SPECIAL INSTRUCTIONS USUALLY GO WITH ORDERS THAT HAVE 50 OR MORE QUANTITY PER STYLE/COLOR. MOST ALL OTHER ORDERS FALL INTO OUR NORMAL COURSE OF DOING BUSINESS WITH INDEPENDENT BOUTIQUES.
Prices are subject to change, but all merchandise will be shipped at prices in effect at time of order.

Foreign Clients
All non-U.S. ACCOUNTS MUST PAY A 20% DEPOSIT OF THE AMOUNT ORDERED. PLEASE REMIT WITHIN 5 BUSINESS DAYS. ORDERS WILL NOT BE PROCESSED WITHOUT DEPOSIT. DEPOSITS WILL BE APPLIED TO YOUR CURRENT SHIPMENT.

Miscellaneous
If you make any special deal with your Natasha NYC sales rep make sure to get it in writing. If you have any questions, comments, complaints or new ideas, please don’t hesitate to e-mail us. We are interested in your input.
Thank you, Natasha NYC.

READ & AGREED
By placing an order you are agreeing to these terms and conditions.